


Pros:
1) Dialogue with consumers
2) Regular turnover of content to give consumers reason to return
3) Seen to be embracing Web 2.0
4) Search engine visibility
5) Requires little budget input
Cons:
1) Time consuming activity, keeping content fresh and updated
2) Legal minefield, privacy concerns
3) Lack of control vs. over-moderation
4) Sourcing relevant “voice”/blogger
5) Hard to measure ROI
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